Effective Date
16 May 2025
1. Information We Collect
We may collect the following categories of personal data when you:
– Register or apply for membership
– Contact us via forms, email, or phone
– Subscribe to newsletters or offers
– Book or inquire about holidays or services
This includes:
– Full name, phone number, email address
– Address and demographic details
– Government-issued IDs (where required for bookings)
– Payment details (collected via secure third-party gateways)
– IP address and browser data
2. Use of Your Information
We use your data for:
– Managing your Club Marbella Membership
– Confirming and processing bookings
– Sending transactional or promotional communications
– Improving website experience and services
– Legal compliance and record-keeping
3. Sharing and Disclosure
We do not sell your data. However, we may share limited information with:
– Partner hotels, resorts, and third-party service providers to fulfil bookings
– Payment processors for transaction handling
– Legal authorities where required by law
4. Data Storage & Retention
Your personal data is stored securely within servers located in India.
Data will be retained until you request deletion, or as required for legal and compliance purposes.
5. Cookies and Tracking Technologies
We may use cookies and analytical tools to improve website functionality and gather usage insights.
You can manage cookie settings through your browser.
6. Your Rights
You have the right to:
– Request access or correction of your data
– Request deletion or restriction of processing
– Withdraw consent (where applicable)
– Lodge a complaint with data protection authorities, if needed
To exercise these rights, email us at info@clubmarbella.in.
7. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access,
alteration, disclosure, or destruction.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review
their privacy policies before submitting any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated effective
date. Continued use of the website after such changes constitutes your acceptance of the updated policy.
10. Refund Policy & Conditions
Non-Refundable Membership Fee
All membership purchases with Club Marbella Holidays Private Limited are final. The membership fee, once paid (whether in part or full), is non-refundable under any circumstances after activation or issuance of the membership welcome kit, login credentials, or any usage of benefits.
Cooling-Off Period (If Applicable)
If a written cancellation request is received within 3 days from the date of purchase and no membership benefits have been utilised (including but not limited to bookings, vouchers, or promotional offers), a refund may be considered at the sole discretion of Club Marbella. In such cases, a 15% administrative fee will be deducted from the total paid amount, and the balance will be processed within 30 working days.
Promotional & Complimentary Offers
Any bookings, vouchers, or gifts availed under a membership are non-refundable, non-exchangeable, and have no cash value. If these have been used or redeemed prior to a refund request, the equivalent value will be deducted from any refundable amount (if applicable).
Events Beyond Control
Club Marbella shall not be held liable to process refunds due to events beyond its reasonable control, including but not limited to natural calamities, government restrictions, or force majeure events.
Refund Processing
Approved refunds (if any) will only be processed to the original mode of payment within 30 working days from the date of written confirmation of approval.
Contact Us
For any privacy-related queries, reach out to us at:
Club Marbella Holidays Private Limited
636, Iscon Emporio, Pandurang Shastri Marg, Beside Star Bazaar, Ahmedabad, Gujarat – 380051
Email: info@clubmarbella.in
Phone: 18002033799
